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Quality assurance and return of goods

The KAMALIA shop cooperates only with the checked suppliers from Europe guaranteeing high quality of production. Making a purchase from us, you can not be afraid of fakes or low-quality perfume. We value our reputation!

Please note that according to EU legal requirements, brands in the European Union do not provide quality certificates. According to Regulation No 1223/2009 of the European Parliament and of the Council, brand products are registered on the CPNP (Cosmetic Product Notification Portal) before being put on the market. For the European Community, registration on the portal is a confirmation of the quality of the product, as well as the safety of its use, and does not require additional documentary confirmation.

The European Union also uses a single expiration date-the Period after opening (PAO). The specified period is applied directly to the product or packaging in the form of an icon with the image of an open jar, inside of which contains a number representing the number of months for using the product. The products must be used within a specified period of time after opening.

According to the Law on Consumer Protection, perfumes and cosmetics are included in the list of non-food products of good quality, not subject to return or exchange.

When receiving an order, always carefully inspect the purchase in the presence of our courier or an employee of SDEK, Kazpost and other delivery services. You can always evaluate the product visually upon receipt, and if it does not suit you, refuse.

The product cannot be returned after at least one-time use or damage to the packaging.

Claims on appearance are accepted only at the time of delivery or receipt of the goods at SDEK /Kazpost / from our courier.

If you have accepted the order, paid, released the courier or left the delivery department, this means that the purchased goods fully meet our promises and your expectations.

Exchange or return of the goods after opening with violation of the packaging and air stopper is not possible.
Tester, vintage products and castings in most cases do not have a protective film, as well as goods that came without a protective film - can not be exchanged or returned.
Test products in most cases come without a box and without a lid.
A product of inadequate quality is a product containing defects. The disadvantage of the product is a discrepancy with the declared characteristics. The received product must match the description on the website.
The difference of design elements or design from the description stated on the website is not a sign of inadequate quality.
The genuine colors of the products may differ from the colors and shades on the website, depending on the color rendering of your monitor.